Frequently Asked Questions

Of course, your online payment is completely secure and encrypted with the Shopify Payments payment platform.

All online payments by bank or credit card are made via the SSL/TLS security protocol which allows the encryption of your bank details during their transmission to secure banking servers.

We accept Visa, Mastercard, Amex, Apple Pay and Paypal.

Yes, it is possible to cancel your order within one hour of your purchase.

It is imperative that you change your address within a few hours of your purchase. If the delivery address you provided is incorrect, please let us know promptly by email, specifying the correct address. An incorrect address may cause delivery complications or even lead to delivery to an unintended destination. We cannot be held liable in such situations.

Yes, you have a legal period of 14 days to return your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please see our refund policy for more information or send us an email at: contact@mikizi.com

We generally process your order within 24 to 72 hours (excluding weekends and public holidays).

Then, delivery times are 5 to 15 working days throughout Europe. We do everything possible to ensure it arrives as quickly as possible.

Some external factors such as logistics delays may influence delivery time, please do not hesitate to track your order or to contact us in this case at the email address contact@mikizi.com

We will email you your tracking number as soon as it is available.

Go to the page "Parcel Tracking" or click on the link sent in the shipping confirmation email. Please do not hesitate to contact us if you need assistance tracking your package.

PREMIUM delivery guarantees priority processing of your order, as well as a loss/theft/breakage guarantee during the delivery time.

With PREMIUM delivery, we will refund the total amount of your order in full and immediately in the event of a problem during delivery.

Currently, we deliver mainly to Europe.

Delivery to other countries may be possible depending on the case, but rates and conditions may vary. To obtain a quote for a specific country, please contact us at contact@mikizi.com

We currently work with multiple logistics partners and suppliers, so items may be shipped from different locations.

They can be shipped from France, Spain, or Asia. This depends partly on our stock status and the item ordered.

Our products may be shipped separately depending on your order and our stock.

The rest of the order will most likely arrive shortly.

We apologize for the delay. Sometimes shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time.

If you still feel you need assistance in tracking your package, or would like to inquire about it, please contact us by email at contact@mikizi.com

Simply send us an image of the damaged item in question to the email address: contact@mikizi.com and we will send you a replacement item as soon as possible.

We do our best to resolve any issues our customers may have with their online items.

If you wish to receive a refund on your order, we can of course make the payment, in the event that the recourse is made within 14 days following the date of delivery.

For more information, please read more about our refund policy.

Send us an email at contact@mikizi.com

Or go to the page "Contact"